Job: Telerecruiter II-Call Center Lead

Jobing Description

Job Title: Telerecruiter II-Call Center Lead
Area of Interest: Customer Support/Call Center

Qualifications: High school diploma or equivalent required. Minimum two years of telemarketing, customer service or call
center experience is required. Includes minimum of 3 mths experience as a Red Cross Telerecruiter.
Computer experience, excellent customer service and problem-solving skills required. Effective verbal
communication skills, the ability to work with potentially difficult customers, and work in a fast paced environment
is required.
Job Description: Recruit prospective blood donors from a variety of sources by phoning individuals to make donation
appointments. Contact active, lapsed, and occasional whole blood donors to increase the frequency of
donations and increase the number of donors at fixed sites or mobile unit blood drives to meet the collections
goals. Positively impact the quality of service to donors and groups, increasing the availability of blood products.
Coordinate reminder calls, follow-up, logging of data, maintenance of records and special projects to achieve
established goals.
Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity
Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety
and Health Administration (OSHA) and other applicable Federal, state and local regulations.

Requisition Number: BIO14368
Country: United States

State/Province: Nebraska

City: Omaha

Full Time / Part Time: Full Time

Shift: Variable

Work Schedule: Variable Schedule

Percentage of Travel:
Relocation Eligibility: No