Ameritas Life Insurance Corp.
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Customer Service Representative
at Ameritas Life Insurance Corp.
Job TitleCustomer Service Representative
LocationAmeritas Grp Process Off WYN-NEWN1
Area of InterestCustomer Service
At Ameritas, fulfilling life is what we do daily. We continuously strive to help our customers and employees enjoy life at its very best by reducing uncertainty, helping grow assets and protecting what is most cherished. We're here to help people put worry behind and the future ahead and help enable a life that's rich in family, happiness, health and financial security. When lives are fulfilled, our mission is fulfilled.
Ameritas Life Insurance Corp is seeking a Customer Service Representative to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This position will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information.
Essential Job Functions
- Exceed standards of customer service through timely, courteous and diplomatic handling of customer interactions.
- Communicate effectively with dental, vision, and hearing professionals and insured members.
- Follow up on claim re-considerations and review of processed claims.
- Review and process claims to support departmental responsiveness and accuracy standards.
- Mandatory overtime may be required, as needed.
- Meet area production standards and Group metrics
- High school diploma or equivalent.
- Contact center or customer service experience desired. Dental office or insurance experience helpful.
- Excellent verbal and written communication skills.
- Demonstrates initiative when assessing situations.
- Focused on continuing educational development opportunities.
- Proficient use of personal computer system and keyboarding skills.
Hiring/Retention Bonus up to $1,000!
We are Ameritas: proud to say we're in the business of fulfilling life.