State of Nebraska

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Case Aide - North Platte

at State of Nebraska

Pay: up to $11.99/hour
$11.99 - $
Posted: 11/4/2020
Job Status: Full Time
Job Reference #: 2895776

Job Description

Overall Job Objective


North Platte Office 200 South Silber North Platte, NE

8:00a.m. to 5:00p.m. Monday-Friday

Examples of Work

Located in North Platte, NE, you will play a vital role in helping our fellow Nebraskan's with their benefit needs. Provide clerical support for casework staff via computer systems inquiry and input. Application management. Prepare and send appointment and related letters. Assist casework staff with researching specific situations/circumstances. Maintain Excel spreadsheets as to caseload distributions and other information. Process incoming and outgoing unit mail. Handle records transfer. Order office supplies and basic maintenance of office equipment (replace toner, paper, etc.) and receptionist coverage. Assist with filing and client records maintenance. Work with customer inquiries through email, phone, or face to face. Handle a multi line phone system in a customer service environment.

Qualifications / Requirements

REQUIREMENTS: Coursework/Training or experience in public contact, customer service, working in a human services setting, using computer systems or office applications or performing office/secretarial support functions.

PREFERRED: Experience in Microsoft Word, Outlook and NFOCUS: Internal and external customer service experience. : Valid Drivers license or the ability to provide independent authorized transportation. Must be flexible in adjusting to changing work needs.

Knowledge, Skills and Abilities

Must be highly organized, detail oriented and able to perform repetitive work in a high volume, fast paced work environment. Knowledge of general office practices and procedures; computer office applications, systems and programs. Ability to: communicate with clients/applicants; maintain records and files; operate computers, multi line telephones and other office equipment; interact appropriately with persons of diverse backgrounds and socio-economic levels to establish working relationships and respond to client needs; learn human services practices and procedures; perform tasks in a fast paced environment.